It gets worse. Current chapter covers internal and external controversies over "identity" at Netflix. One after an executive in charge of communications used the n-word, and the company embarked on a series of open internal communications. "Tough conversations." Yadda yadda. Then after praising Netflix for transforming itself into such a diverse company as a result/correlation, jumps into the Chappelle special controversy from 2021. That's the one where they published a Chappelle comedy special where he made fun of trans people. So more internal conversations were had, and the result was bupkis. But the author praises Netflix for having internal conversations where everyone got heard. It's the same thing as my last comment on the book, where the communication is the goal.

Maybe there's some tangible results that he doesn't go into or doesn't know about. I am not going to do a ton of research into changes made at Netflix. I'm just irritated at this pedestalling of the communication itself without going on to what the communication is supposed to enable.